Below are Clyne & Bennie’s Online Sale’s Terms and Conditions. The use of this website and these Terms and Conditions shall be governed by the laws of New Zealand. These Terms and Conditions apply to every website sale between Clyne & Bennie’s Online Shop and their customers. There will be no variations to these terms and conditions unless explicitly stated in writing by Clyne & Bennie.

While we endeavour to supply correct and accurate information on this website at all times, mistakes, errors or omissions may occur. Clyne & Bennie takes no responsibility for any loss or damage, direct or indirect, resulting from the use or application of information contained on this site.

Prices displayed for products are valid for purchases made through this site. Special prices displayed are valid for the dates specified or while stocks last. All prices are displayed in New Zealand dollars and stock sold in New Zealand is inclusive of GST. Clyne & Bennie reserves the right to alter prices at any time and for any reason.

Product range and availability
All efforts will be made to fulfil any order placed with Clyne & Bennie; however, we accept no responsibility or financial liability should we be unable to supply the goods ordered for any reason.

Freight costs and delivery charges
Where applicable, the cost of freight will be added onto the sale when order is made.

Goods will not be shipped to a customer until payment has been received in full. Confirmation times will vary depending on the method of payment used.

Cancellation Policy
The customer may cancel the order. A restocking fee of 15% applies for cancellations of any orders of goods that have been dispatched from our store or from the manufacturer. If payment was made by credit card the bank surcharge fees are non-refundable.

Change of Mind Policy
If you change your mind about a product after it has shipped you’re not automatically entitled to a refund or exchange but please contact us to discuss the situation.

Return of faulty product
Customers have a right under consumer guarantees act to return any goods which are faulty in nature. The following conditions apply to any return of goods.

Clyne & Bennie will determine if the product will be repaired, replaced or refunded.

  • Where goods are being returned due to a fault, they must not be damaged any further.
  • Proof of purchase must be provided for the any return of goods.

Please contact us to discuss the situation.

Delivery Policy
Delivery times may vary depending on the product ordered and the delivery location, but expect anywhere between 1-5 days (delivery by courier). For larger items, and some items manufactured to order, delivery times will be advised at time of order.

Delivery Costs for Returns
Any delivery costs to do with the exchange of goods must be taken care of by the customer, including return delivery to the customer.

If a return is due to a shipping mistake, fault or product damage, then the costs will be incurred by Clyne & Bennie. Any costs paid for by the customer in this case will be refunded upon receipt of a suitable invoice/receipt showing delivery costs.

Many of our products come with their own warranties. Manufacturer's instructions must be followed to activate these.

Instructions for the use of goods must be followed, and the goods must not be used for any other purpose other than which they were intended. The customer is responsible for the necessary skill and care in the handling of the product.

Personal Information
Through conducting its normal business, Clyne & Bennie may collect customer information such as name, address and credit card details.

This information will remain confidential and will be held securely and will not be disclosed to any third party without written consent of the owner, except in those cases in which this is necessary to carry out the transaction entered into by the customer.